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FAQ

General

What Payment Methods Do You Accept?

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Visa, MasterCard, American Express and regular bank account payments are all accepted via PayPal. Afterpay is also available for orders made within Australia & New Zealand.

What Is Afterpay?

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Afterpay is a payment service that allows clients to pay for retail products, gift vouchers, services and packages in store. The business immediately receives the payment in full, while the client pays off their balance over four fortnightly instalments.

How Does Afterpay Work?

Afterpay offers a simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply fill your cart with everything you want to buy, and during checkout select Afterpay as your payment method.

Please note: Afterpay is only available to people who: Live in Australia or New Zealand;Are at least 18 years old; Are capable of entering into a legally binding contract; Have a valid and verifiable email address and mobile number; and Use an Australian or New Zealand credit or debit card to make their purchases.

First-time customers will need to sign up for an Afterpay account and provide their payment details. Returning customers simply selected Afterpay as their payment method and log in to their account to complete their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise they will automatically deduct the installments from your debit or credit card every fortnight.

Does Afterpay Cost Anything To Use? 

Afterpay does not charge a fee when purchasing from our store. The only fees applied to your Afterpay account are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.

Yes, Afterpay understands how important security is so they ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data.This is the highest level of security in the payment industry.

If you’re looking for further information about Afterpay, please check their extensive help index here.

Can I Shop In my Own Currency?

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Of course! If you would like to browse and shop with your own currency, please select your currency from the dropdown on the top right of the website. 

Our default currency is AUD (Australian Dollars).

Do You Ship Worldwide?

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We sure do!

How Much Does Shipping Cost?

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Our shipping rates (both domestic and International) are calculated on a case by case basis - by the weight of the order, overall package size and the final shipping destination. 

We know shipping sucks and it can sometimes seem expensive or unfair but sadly we don’t make the rules - we just do our best to keep them to a minimum for you!

Please note: Few and Far Co. cannot and will not be held responsible for any incorrect shipping errors or fees associated with incorrect shipping. 

Please note: International customers may be required to pay sales tax, duty and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Few and Far Co. is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

How Long Does Shipping Take?

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There are many factors to determine the overall shipping time of your order. This said, we try our best to print and ship all orders within 7-14 business days after receiving them.

Please note: Due to the nature of “printing to order” this is not always possible - especially during peak times (ie: new releases, holidays, sales etc) or if you have a “pre-ordered” item. Regardless, we always try our best to get your orders out to you ASAP.

If you have not recieved your ‘shipping confirmation’ email from us within 14 days of placing your order - please let us know via hello@fewandfarco.com immediately. 

While we do all we can to ensure your order leaves our warehouse on time - we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control once it leaves - especially during the current climate.

Do You Wholesale?

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We sure do! If you think you are a good fit then we would love to hear from you!

Do You Accept Artist Submissions?

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We are always open to collaborating with likeminded artists! Drop us an email along with your Instagram handle if you think you are a good fit and we will get back to you as soon as we can!

How Is Everything Priced?

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In most cases, everything we sell is priced by the artist that designed, made or created it. As artists, we feel it’s important that the artist has the ability to price their work.

How Does The “Artist Commission” Work?

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The artist that designed the artwork gets compensated from every product sold.

What is Few & Far Studio?

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Few and Far Studio is our home, creative studio & professional print house. Few & Far Studio is the team and brains behind everything we make and offer.

You can see more of what we are about at www.fewandfarstudio.com

What Does “Print To Order” Mean?

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It means that we don’t physically have or hold the stock on hand - meaning that we only print /manufacture the print/product once it has been ordered. 

“Printing on Demand” means:
1. We are able offer a much wider range of designs, styles, fits and products without the stresses, risk and pressures involved with forecasting and under/over ordering.
2. We never have to worry about running out of stock (unless it’s a limited edition) ever again!
3. Our wholesalers can’t buy all of our ‘limited’ stock before it makes it into the store.
4. We can create and offer products much faster than the “traditional” way.
5. You get a FRESH product made especially for you, everytime! This means you will never receive old or dusty garments that have been kicking around the warehouse for months.

The downside…
1. The slower turn-around time as we need to physically need to print/produce the product before being able to ship.
2. We cannot offer “Express Shipping” anymore (due to manufacturing times).
3. We cannot except returns for “change of mind” (due to producing the product for you).

We are sorry in advance if the latter puts any of you out - it is not our intention. Our sole intention since since October 1st, 2013 was to create the brand that wished existed and to create and innovate as much as we possibly can!

The Difference Between Print On Demand And Screen Printed Items?

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Print On Demand products are a digital printed item using a water-based ink. This process allows us to print vibrant colours in an environmentally friendly way with very little waste created. You may notice a difference between digitally printed garments like this and a more common screen printed garment which commonly uses a thicker plastisol ink which will sit on the surface of the garment and is made up of different plastics and dyes. 

Digitally printed garments will still endure dozens and dozens of washing before you should notice any wear in the image, but we do recommend following the care instructions provided to ensure your print remains bold and vibrant for as long as possible.

Something Else?

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Contact us here.

Printing

What Size Are Your Prints?

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All available sizes are listed in inches in the product descriptions of each artwork/print as well as a size chart to show the sizes in relation to each other.

What’s The Difference Between Digital And Fine Art (Giclee) Prints?

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Simply put, the difference is the printing process, the materials used and the lifespan of prints.Both are the highest quality and best reproductions available on the market. 

Giclée printing is an artform of itself and a museum-grade reproduction. 

Giclée printing allows artists to replicate their artwork as accurately as possible and offer the highest grade fine art reproductions that will last a lifetime.

Our Fine Art Prints look and feel exact to the original artwork - and often mistaken by the artist for the original work.

All of our Giclée prints are colour-matched by eye, printed with lightfast inks (fade resistant) on acid free, archival stock before being cut, embossed & finished by hand. All of our Fine Art Prints have with a 100 year guarantee if kept correctly(safe from dust and out of direct sunlight)

Digital prints are a digital print. 


Digital Printing is something that we can produce much faster and at a lower price point, making them a very popular and cost effective print for both artists and collectors.

All of our Digital Prints are still still a high quality and beautiful print as each artwork is printed using the same colour-matched files as our Fine Art Prints - and even feel the same as we have specially sourced a textured stock.

What Does Lightfast Mean?

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Lightfast, by definition, means it will not fade because of exposure to light.

How Should I Care For My Print?

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To ensure your print stays in pristine condition, it’s always best to only touch and handle your print by the edges, avoid bending and keep away from any direct sunlight, moisture, humidity or dust.

Please note: How you handle your print will ultimately determine the quality and lifespan of your print and we cannot and will not be held responsible for any issues that arose from mishandling.

How Long Will Your Fine Art Prints Last?

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If our Fine Art Prints are framed correctly and positioned away from direct exposure to sunlight they will more than likely last 100 years.

We only use genuine and lightfast pigment inks and premium archival grade rag.

While we stick by our product and ensure all care is taken to provide the best quality we can, once it enters the client’s environment we no longer have control. 

What Printer And Stock Do You Use?

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If we tell you, we gotta kill you …because it took us years of sourcing, experimenting, test printing and perfecting to find the ‘perfect’ stocks and inks.

Care instructions

Apparel

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Digitally printed garments need to be cared for in a different way to other decorated items.

We strongly recommend cold washing the garment inside out and drying out of direct sunlight before you wear it for the first time.

This process allows the garment to be rid of any pre-treatment residue which can react with UV light. 

To ensure that your garments looks and kept in the best condition, we recommend that you wash the garment inside out and avoid any bleach or other heavy chemicals which may effect the longevity of your print.

Keep print outside of direct sunlight and/or tumble dry on low heat.

Homewares

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To ensure your homewares are kept in the best condition, we recommend:

Washing before first use (with warm water) and wash colours seperately. Keep print outside of direct sunlight and/or tumble dry on low heat.

Prints

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To ensure your print stays in pristine condition, it’s always best to only touch and handle your print by the edges, avoid bending and keep away from any direct sunlight, moisture, humidity or dust.

Please note: How you handle your print will ultimately determine the quality and lifespan of your print and we cannot and will not be held responsible for any issues that arise from mishandling.

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