HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you order is received, you will receive a confirmation email detailing your order.
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your 'Junk' and/or ‘Spam’ mail folder before contacting us (as we more often or not find that it’s ended up in there!).
That said, If you are still unsure please don’t hesitate to contact us.
DOES MY ORDER COME WITH TRACKING?
ALL of our domestic orders (Australia-wide) come with tracking as part of our registered and premium service.
International tracking is optional. This said, if you do not choose it, we cannot help you once your order leaves our studio. IF you would like to track your order (which we strongly recommend) you MUST select our ‘Express Courier International’ or ‘Pack and Track’ services at checkout.
WHAT IS THE STATUS OF MY ORDER?
HOW DO I TRACK MY ORDER?
CAN I CHANGE/CANCEL MY ORDER?
We are always happy to help you change your order (or cancel IF you need) providing that your order has not left our studio.The best way to change your order is to to log in to your account (if you don't have one you can create one here) and check your order status. IF your order is still with us, we will do our best!
If you must cancel your order, please email your ‘invoice number’ to firstname.lastname@example.org (with “CANCEL MY ORDER" in the subject line) OR respond directly to the order confirmation email that you would have received from us ASAP.
Please note if your order has already been processed or left our studio there, unfortunately, will be restocking costs involved.
I MADE A MISTAKE WITH MY ORDER, WHAT SHOULD I DO?
You should check your order confirmation email to ensure that all your order details including shipping address are correct. We can only make changes prior to your order being shipped from our studio.
If you supply us with the incorrect shipping address or fail to collect your order and it is returned back to us as a return to sender you will be required to cover the re-shipment fees associated with your order.
If you have ordered the incorrect size please refer to our order help page for details.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, MasterCard, American Express and regular bank account payments are all accepted via PayPal. Afterpay is also available for orders made within Australia & New Zealand.
IS IT SAFE TO ORDER ONLINE?
As safe as you can get! We are committed to ensuring that all your information is safe and secure.
ARE YOUR PRICES GST INCLUSIVE?
Yep! No need to worry about extra charges.
WHAT IS YOUR RETURNS POLICY?
Unless an order has arrived faulty or damaged, generally speaking, we do not accept returns as it’s just too hard as a small business - and especially hard if we have specially made or printed something for you. This said, we’re humans too, we get it - it happens and sucks …so if you have a problem and really want to return something, drop us a line and we will look into options for you.
This said, if the item was incorrectly packaged and damaged, or you simply received the incorrect items (we’re humans remember!) please contact us immediately and we will treat this as priority.
Please address ALL returns/exchange to:
Few and Far Co.
PO Box 7077
Brendale, QLD 4500
If you are eligible for a refund, it will be made via the original payment method within 14 days of our receipt of returned items).
DO YOU OFFER FREE SHIPPING?
We do - ‘cause we appreciate you!
All domestic orders over $150 AUD receive free shipping!
All international orders over $200 AUD receive free shipping!
HOW DO I USE MY DISCOUNT/PROMO CODE/GIFT CARD?
Simply enter your unique gift card or promo code during checkout in the gift card or discount code box then hit apply. Your discount will be automatically applied to eligible products and deducted from your cart total.
Please note that discount codes are not permitted for use during sales periods, unless otherwise stated.
WHAT CURRENCY DO YOU USE?
All orders are listed and processed in AUD (Australian Dollars) ….which sucks for us (as it’s currently at a record low) but great news for pretty much everyone else!
To browse and shop in your currency, head up to the top left of the website - there you will see the drop down menu.
WHAT IS AFTERPAY?
Afterpay is a payment service that allows clients to pay for retail products, gift vouchers, services and packages in store. The business immediately receives the payment in full, while the client pays off their balance over four fortnightly installments.
HOW DOES AFTERPAY WORK?
Afterpay offers a simple installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every fortnight.
Simply fill your cart with everything you want to buy, and during checkout select Afterpay as your payment method.
First-time customers will need to sign up for an Afterpay account and provide their payment details. Returning customers simply selected Afterpay as their payment method and log in to their account to complete their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise they will automatically deduct the installments from your debit or credit card every fortnight.
If you’re looking for further information about Afterpay, please check their extensive help index here.
CAN I USE AFTERPAY?
Afterpay is only available to people who:
- Live in Australia or New Zealand;
- Are at least 18 years old;
- Are capable of entering into a legally binding contract;
- Have a valid and verifiable email address and mobile number; and
- Use an Australian or New Zealand credit or debit card to make their purchases.
DOES AFTERPAY COST ANYTHING TO USE?
Afterpay does not charge a fee when purchasing from our store. The only fees applied to your Afterpay account are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.
Yes, Afterpay understands how important security is so they ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data.
This is the highest level of security in the payment industry.
Still can't find it? No problems! Contact us here and we’ll get back to you ASAP (We will try to within 24 hours)If it is of the utmost urgency you can contact us directly via Whatsapp at +61432642588