Shipping & Handling
DOMESTIC - Australia
Please allow *2-5 business days for delivery after you have received our shipping confirmation email.
* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
International - Rest of World
Please allow *5-14 business days for delivery after you have received our shipping confirmation email.
INTERNATIONAL TAXES & CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or customs charges.
All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Few and Far Co. is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
We know you’re excited to receive your order - and we’re stoked for you too - and while we always do our best to get orders out ASAP, and as scheduled, we want to remind you that delivery times are affected by many variables.
Some of these are outside of our control (e.g. peak times, promotions, sales, holiday seasons, shipping carrier/customs delays and operating as a small team etc) so unfortunately sometimes delays can occur.
If you need your order by a specific date (ie. birthday gift or special event), we offer and recommended the expedited/express shipping options.
You should also be aware that we cannot track your order if you have not selected a traceable service at checkout.
Do You Ship Worldwide?
Yes we do! See above for shipping rates and estimated delivery times for your country.
How Often Do You Ship Orders?
Monday through Thursday are our dedicated shipping days - and the cut off is 11:00am as shipments leave the studio by 2:30pm (usually) on those days. Any orders placed after 11:00am AEST will be sent on the next scheduled shipping day.
This said, we’d like to remind you that while we try our absolute best to adhere to our policy and guidelines, it’s not always possible given the nature of our print-to-order service - so sometimes it might run a little slower than we hope and strive. We know it sucks …but we hope you can see it being a good trade off for a fresh print that was printed just for you.
That said, sometimes things are completely out our control - for example, during peak periods (Holiday season, sales or promotional events) so please ask that you add an extra day or two to your delivery during this times. Thank you!
Why Is International Shipping So Expenisve?
It is what it is. We understand paying for shipping sucks - so do what we can, where we can to keep this to a bare minimum ...however this is out of our control as ALL shipping costs are calculated by weight and delivery to both our domestic and international locations.
That said, we have calculated a flat-rate for shipping (which is still dependent on the zone and location of delivery) to help share the load with all our international friends. We appreciate all of your support and always striving to keep our shipping charges to a minimum.
Can I Pick My Order Up?
As much as we love showing off our amazing studio and team, unfortunately we can’t allow pickup for security reasons.
Are My Prints Safe In The Mail?
We’re not trying to brag here, but our success rate is very high. Shipping and handling is very important to us; it’s something we take very seriously - so can promise you that we always do our absolute best - and so far, so damn good. This said, if your print does arrive damaged, then please contact us right away to work it out.
How Is My Order Packaged?
The shipping and handling of our vast selection of artwork is very important to us. We’ve spent years trialing materials and are constantly improving the way we ship art around the world. We are confident that our delivery methods are the best available with both budget and service in mind.
Items as listed below will be packaged accordingly:
Fine art giclee reproductions & digital prints: Standard size prints available in A5, A4 and A3 will be packed inside a plastic sleeve within a 700gsm heavy-duty rigid mailer for maximum protection. Custom size, A2 and A1 posters will be carefully rolled and shipped within a mailing tube for protected travel worldwide.
Skateboards: All skateboards and/or breakables are wrapped in bubble wrap before being packaged in either a heavy-duty rigid mailer, wrapped in cardboard or boxed for maximum protection.
Original artwork: Shipping & handling of original artwork is handled directly by the artist with our guidance and advice.
Canvas: All canvas’ are wrapped in packing plastic film, then wrapped in bubblewrap and finally wrapped in cardboard for maximum protection during transit.
Glass: All glass and breakables are wrapped in bubblewrap and boxed, appropriate to their size, in either cardboard or custom-made boxes. Printed glass artwork is shipped by courier to ensure fragile handling.
* Please note: Unfortunately, damages do occur from time to time so if your order hasn’t arrived as it should please let us know right away.
What Happens If My Order Arrives Damaged?
Whilst we do everything in our power to ensure your order is packaged to avoid any potential damage in transit, once it has left our hands we are no longer liable for any damage caused on arrival. It sucks and we are sorry. This said, we do care - so if something does arrive in a really bad way, we need to know and will always do what we can to rectify this.
I Selected Priority/Express, Why Hasn't My Order Shipped?
Delivery estimates are from the time of shipment, not time of purchase. To clarify, this means your order will arrive quicker once it is posted - it does not skip you ahead of those who ordered before you or process your order any faster. In most cases, orders are processed and shipped within 5 to 7 business days of receiving the order (Please bare in mind, everything is printed to order, specially for you!)
What If My Order Goes Missing?
It’s possible a human error has caused your order to go missing or has been returned to us (oops!). Please get in contact with us immediately and we will do our best to resolve this issue.
What Is Your Returns Policy?
Unless an order has arrived faulty or damaged, generally speaking, we do not accept returns as it’s just too hard as a small business - and especially hard if we have specially made or printed something for you. This said, we’re humans too, we get it - it happens and sucks …so if you have a problem and really want to return something, drop us a line and we will look into options for you.
This said, if the item was incorrectly packaged and damaged, or you simply received the incorrect items (we’re humans remember!) please contact us immediately and we will treat this as priority.
Please address ALL returns/exchange to:
Few and Far Co.
1/57 Fairford Rd,
Padstow NSW 2211
If you are eligible for a refund, it will be made via the original payment method within 14 days of our receipt of returned items).
Does My Order Come With Tracking?
ALL of our domestic orders (Australia-wide) come with tracking as part of our registered and premium service.
International tracking is optional. This said, if you do not choose it, we cannot help you once your order leaves our studio. IF you would like to track your order (which we strongly recommend) you MUST select our ‘Express Courier International’ or ‘Pack and Track’ services at checkout.
Track your order here.
What Is The Status Of My Order?
The best way to monitor your order is to log in to your account - or create an account.
How Do I Track My Order?
Can I Change/Cancel My Order?
We are always happy to help you change your order (or cancel IF you need) providing that your order has not left our studio.
The best way to change your order is to to log in to your account (if you don't have one you can create one here) and check your order status. IF your order is still with us, we will do our best!
If you must cancel your order, please email your ‘invoice number’ to email@example.com (with “CANCEL MY ORDER" in the subject line) OR respond directly to the order confirmation email that you would have received from us ASAP.
Please note if your order has already been processed or left our studio there, unfortunately, will be restocking costs involved.
Other Things You Should Know
● All following up and/or tracking is the responsibility of each customer and/or the shipping service provider – while we do everything we can within our power and to the best of our ability to make sure orders get to you safely and as quickly as possible, we cannot be held responsible once an order leaves our studio.
● Free domestic shipping will be sent via Regular Post.
● Free international shipping will be sent via International Airmail (no tracking).
● If a customer error in shipping address is made during the checkout process, Few and Far Co. reserves the right to charge a re-shipment fee according to the relevant price of postage to your location.
● The shipping cost for orders is non-refundable.